Terms of Service

As of: April 2, 2018

Services

With your membership, you receive a number of benefits, subject to the terms and conditions below:

  • 10% Cash Back and Free Shipping Rebates at Family of Brands Retailers
  • 5% Cash Back and Shipping Rebates of up to $10 per Order at Marketplace Retailers
  • Free Return Shipping via FedEx Ground®
  • Up to $10 in Return Shipping Rebates per Order
  • Discounted Gift Cards
Your membership is non-transferable. Your benefits are available only to you and your immediate family. “Immediate family" means you, your spouse or partner and your children living in your home who are permanent residents and at least 18 years old. There is a limit of one membership per household. In addition, membership benefits are only available to personal, non-commercial purchasers. Any order that is deemed a commercial (non-personal) use or high-volume/reseller order, at our sole discretion, will not be eligible for membership benefits.

Family of Brands Retailers

As a What on Earth VIP Insider, you can claim 10% cash back and unlimited free shipping rebates on every purchase you make at participating Family of Brands Retailers during your active membership. Purchases made at the following retailers are eligible for 10% cash back and free shipping rebates:
  • Acorn
  • Bas Bleu
  • Catalog Classics
  • Daedalus
  • Signals
  • Support Plus
  • What on Earth
  • Wireless

To claim your free shipping rebates online:

Complete your purchase online as you normally would. Your cash back will automatically be applied to your Savings Center and a cash back check will be mailed to you within 3-6 weeks — no need to submit a claim.

If you paid for shipping, submit your shipping rebate request by visiting the “Rebates” tab on WhatonEarthVIPInsider.com. Just select “Family of Brands Shipping Rebate”, and fill out and submit the electronic rebate form.

Send us proof-of-purchase documentation. All documentation must be unaltered. Valid forms of proof-of-purchase include:
  • An order confirmation page listing the sales date, items purchased, purchase amount, and shipping charge
  • An order confirmation email
  • A packing slip listing the sales date, items purchased, purchase amount, and shipping charge
Email your proof-of-purchase documentation, along with your claim number (for online submissions only), to Rebates@WhatonEarthVIPInsider.com.

To claim your free shipping rebates offline:

Complete your purchase as you normally would. Your cash back will automatically be applied to your Savings Center.

If you paid for shipping, submit your shipping rebate request by filling out and mailing in the “Family of Brands Shipping Rebate” form included in your Welcome Booklet. (You can order additional forms by calling 888-709-0726.)

Send us proof-of-purchase documentation. All documentation must be unaltered. Valid forms of proof-of purchase include:
  • An order confirmation email
  • A packing slip listing the sales date, items purchased, purchase amount, and shipping charge
Send your completed “Family of Brands Shipping Rebate” form, along with your proof-of-purchase documentation, to:
What on Earth VIP Insider Rebates
P.O. Box 290728
Wethersfield, CT 06129-0728

Once received, we will verify and process your claims and mail you a check within 3-6 weeks. Rebates must be submitted within 30 days of purchase.

Marketplace

As a member, you also receive 5% cash back and up to $10 in shipping rebates when you shop at any of the stores in our Marketplace. This 5% cash back is based on your order amount (excluding shipping, handling, and taxes). You can earn up to $1,000 cash back and up to $500 in shipping rebates every membership year by shopping through the Marketplace!

For an online purchase to qualify for 5% cash back, you must shop through the links provided in the “Marketplace” tab of the WhatonEarthVIPInsider.com website. Cash back will automatically be applied to your Savings Center and a cash back check will be mailed to you within 3-6 weeks. If you did not shop through the links at WhatonEarthVIPInsider.com, you can submit a cash-back rebate request online by visiting the “Rebates” tab.

For a phone or in-store purchase to qualify for 5% cash back, you must make the purchase at one of the select list of eligible retailers provided in your Welcome Booklet or listed on the “Marketplace” tab of the WhatonEarthVIPInsider.com website. You must submit a rebate form with a valid proof-of-purchase either online or through the mail.

To submit a claim online, please visit the “Rebates” tab on WhatonEarthVIPInsider.com, select the type of rebate you would like to request, and fill out and submit the electronic rebate form. Please note that cash-back and shipping rebates will need to be submitted separately if you did not shop through the links on WhatonEarthVIPInsider.com and you wish to submit your rebates online.

To submit a claim through the mail, fill out and mail in the “Marketplace Rebate” form included in your Welcome Booklet, and unaltered proof-of-purchase documentation.

Valid forms of proof-of-purchase include:
  • An order confirmation page listing the sales date, items purchased, purchase amount, and shipping charge
  • A packing slip listing the sales date, items purchased, purchase amount, and shipping charge
  • A sales receipt listing the sales date, items purchased, and purchase amount

Maximum savings on Marketplace 5% cash back per membership year is $1,000. Maximum savings on Marketplace shipping rebates per membership year is $500.

One purchase per retailer per day is eligible for 5% cash back.

Purchases of gift cards and money orders, as well as purchases using a retailer’s bill-pay service, are not eligible for 5% cash back.

Once received, we will verify and process your claims and mail you a check within 3-6 weeks. Rebates must be submitted within 30 days of purchase.

Return Shipping

As a What on Earth VIP Insider, you can receive free return shipping via FedEx Ground® if you need to return a purchase you made with any retailer.

To return a purchase for free via FedEx Ground, visit the “Return Center” tab at WhatonEarthVIPInsider.com to print a label. Then simply attach the label to your return package, and drop off the package at a nearby FedEx® location. The maximum liability for the shipment of any package via FedEx Ground is $100. The maximum liability for any package shipped using a FedEx Return label created through What on Earth VIP Insider is therefore limited to $100. Please note that What on Earth VIP Insider does not offer insurance coverage of any kind, including but not limited to insurance on any extra declared values.

Your purchases are also eligible for up to $10 in return shipping rebates. You are eligible for up to $500 in return shipping rebates every membership year, subject to the following terms and conditions:

To submit a return shipping rebate claim via regular mail, you must first complete a “Return Shipping Rebate” form and provide details of your purchase and shipping charge documentation.
  • Offline forms can be found in your What on Earth VIP Insider Welcome Booklet. (You can order additional forms by calling 888-709-0726.)
  • Send your completed “Return Shipping Rebate” form, along with your purchase and shipping charge documentation, to:
    What on Earth VIP Insider
    P.O. Box 290728
    Wethersfield, CT 06129-0728
To submit a return shipping rebate claim online, click on the “Rebates” tab on WhatonEarthVIPInsider.com, select “Return Shipping Rebates”, fill out the form, and follow the instructions.

Provide two forms of documentation with your rebate claim: a valid proof-of-purchase and a return shipping charge receipt (see below for documentation options).

Valid forms of proof-of-purchase must include any of the following unaltered documents listing the sales date, items purchased, and purchase amount:
  • An order confirmation page; or
  • An order confirmation email; or
  • A packing slip

Valid forms of return shipping receipt must include any of the following unaltered documents listing the date and return shipping charge:
  • The shipping receipt or a copy of the return label with cost and tracking number; or
  • Return confirmation from the retailer, including the refund amount.

Rebate claims must be submitted within 60 days of the original order date. You must be an active member on the date of the original order.

Only one return shipping rebate claim can be made per each original order. What on Earth VIP Insider return shipping rebates are available only for purchases that are not covered by the specific retailer’s return shipping policy. If the retailer’s policy is to pay for return shipping on an item purchased by a What on Earth VIP Insider, that item is not eligible for a What on Earth VIP Insider return shipping rebate.

Insurance coverage for return shipping of the item is not provided under the program.

Discounted Gift Cards

You can purchase popular gift cards at a 10% discount with the What on Earth VIP Insider program. All gift cards have a value of $25 and are available to you at the discounted price of $22.50.

For a full list of gift cards offered for purchase, visit the “Gift Cards” tab on WhatonEarthVIPInsider.com. You can purchase gift cards over the phone or via the online order form.

Limit and Details:
You can purchase a maximum of 6 gift cards per month.
You must provide a valid credit card at the time of purchase.
Your 10% discount will be applied directly at checkout.
Gift card orders will be shipped within 2-5 business days from the date we receive your order.
You will receive all gift cards in one envelope.
Your gift card order will be mailed FREE of charge to you.
Gift cards are subject to change based on availability.